American Express could have become PayPal, but they watched the opportunity go by. FedEx uses technology to make shipping easier for the customer; UPS uses technology to make shipping easier for UPS. Who’s winning? Google has broken the world into tiny bits. No one visits a Web site’s home page anymore; they go in the back door, to just the place Google sent them.
New Marketing, whose tools include things like MySpace, YouTube, Web sites, permission marketing, cable TV, and viral techniques, is reshaping our world. But many companies try to use the tools without first getting their organization and products in sync with them. The result: what Seth Godin calls a “meatball sundae”. A big, ineffective mess.
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